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Terms of Service

These Terms of Service ("Terms") govern your use of the website operated by Custom Line Manufacturing (Pty) Ltd ("Custom Line", "we", "us" or "our") and set out the general terms on which we quote for and supply manufacturing, fit-out and installation services.

By accessing this website or submitting an enquiry, you agree to these Terms. If you do not agree, please do not use the site.

1. About us

Custom Line Manufacturing (Pty) Ltd is a private company registered in the Republic of South Africa, operating from Koedoespoort Industrial, Pretoria, Gauteng. We provide commercial fit-outs, bespoke furniture, joinery, steel fabrication, CNC precision manufacturing, and exhibition and activation builds.

2. Use of this website

You agree that you will not:

• Use this website for any unlawful purpose or in breach of any applicable law.
• Attempt to gain unauthorised access to the site, its servers or connected systems.
• Introduce viruses, malware or any other harmful code.
• Scrape, harvest or extract data from the site by automated means without our written permission.
• Submit false, misleading or fraudulent information through our forms.

We may suspend or restrict access to the website at any time without notice, and we do not guarantee that the site will be available uninterrupted or error-free.

3. Intellectual property

All content on this website — including text, photography, designs, drawings, graphics, logos, the "Custom Line" name and the "Built Beyond Standard" slogan — is owned by or licensed to Custom Line Manufacturing and is protected by South African and international copyright and trade mark law.

You may view and print pages for your own reference. You may not reproduce, distribute, republish or commercially exploit any content without our prior written consent.

Project photography shown on this site depicts work completed by Custom Line. Third-party brand names and logos shown remain the property of their respective owners and appear solely to identify projects we have delivered.

4. Enquiries and quotations

4.1 Nothing on this site is an offer

Information on this website — including descriptions of capabilities, indicative lead times and project tiers — is provided for general guidance only and does not constitute a binding offer, quotation or contract.

4.2 Quotations

• Quotations are issued in writing and are valid for 30 days from the date of issue unless stated otherwise.
• Quotations are based on the information, drawings and specifications supplied by you at the time of quoting.
• Prices are quoted in South African Rand (ZAR) and are exclusive of VAT unless expressly stated.
• Any change to the scope, materials, finishes, quantities or site conditions after acceptance may result in a revised price and lead time.
• We reserve the right to revise a quotation where material costs, exchange rates or supplier pricing change materially before your acceptance.

4.3 Acceptance and orders

A binding contract comes into effect only once you have accepted our written quotation in writing and, where applicable, we have received the required deposit. Verbal instructions are not binding unless confirmed by us in writing.

5. Payment terms

Unless otherwise agreed in writing in the applicable quotation or contract:

• A deposit is payable on acceptance of the quotation before work commences or materials are ordered.
• The balance is payable on completion, prior to or on delivery and installation.
• Payment is made by electronic funds transfer to the bank account nominated on our invoice.
• Ownership of goods remains with Custom Line until payment has been received in full.
• Overdue amounts may attract interest at the maximum rate permitted by law, and we may suspend work on any outstanding project until payment is brought up to date.

Please note: we will never change our banking details by email alone. If you receive a request to pay into different account details, phone us on +27 78 927 0397 to verify before transferring any funds.

6. Lead times and delivery

• Lead times quoted are estimates in good faith and run from the date of deposit receipt and final sign-off of drawings, materials and finishes.
• Delays caused by late approvals, late supply of information, changes to scope, site access restrictions or third-party delays will extend the lead time accordingly.
• We are not liable for delays caused by circumstances beyond our reasonable control, including load-shedding, supplier failure, transport disruption, strike action, extreme weather, fire, or acts of government.
• Delivery and installation dates will be confirmed as the project progresses.

7. Site conditions and installation

Where installation forms part of the scope, you are responsible for ensuring that:

• The site is ready, safe, clear and accessible on the agreed installation date.
• Adequate access is available for delivery vehicles and for moving materials into position.
• Power, water and lighting are available where required.
• Any necessary permissions, permits, body-corporate approvals or landlord consents are in place.
• Other trades on site are coordinated so as not to obstruct our work.

If our team attends site and cannot proceed for reasons outside our control, standing time and any additional return-visit costs may be charged.

8. Approvals and design sign-off

Before manufacture begins, we will issue shop drawings and, where applicable, material and finish samples for your approval. Your written approval confirms that dimensions, materials, finishes and detailing are correct.

Once approved and in production, changes may not be possible, and where they are possible they will be charged as a variation. Custom Line is not responsible for errors in information or dimensions supplied by you or your appointed consultants.

9. Bespoke and natural materials

Our work is bespoke and largely hand-finished. You acknowledge that:

• Natural materials such as timber and veneer vary in grain, colour and figure. Variation is inherent and is not a defect.
• Colours shown on screen or in print may differ from actual finishes. Physical samples take precedence.
• Minor variations in dimension within accepted manufacturing tolerances are normal.
• Timber is a natural material that responds to humidity and temperature and may move slightly over time.

10. Cancellations and variations

• Cancellation must be in writing.
• Where materials have been ordered, cut or work has commenced, costs incurred to the date of cancellation are payable and deposits may be non-refundable to that extent.
• Variations to the agreed scope will be quoted separately and require written approval before they are actioned.

11. Warranty

We warrant that our workmanship will be free from material defect for a period of 12 months from the date of handover, unless a different period is stated in your contract. Where a manufacturer's warranty applies to a component (for example hardware, appliances or powder-coating), that manufacturer's warranty terms apply.

This warranty does not cover:

• Normal wear and tear, or natural variation and movement in materials.
• Damage from misuse, neglect, accident, vandalism or inadequate maintenance.
• Damage caused by water ingress, extreme humidity, heat or environmental conditions outside normal use.
• Alterations, repairs or modifications carried out by anyone other than Custom Line.
• Items relocated after installation by a third party.

Defects must be reported to us in writing promptly upon discovery so that we can inspect and, where the claim is valid, remedy the issue.

12. Snag list and handover

On completion we will walk the project with you and record a snag list. Items on that list will be attended to within a reasonable period. Acceptance of handover, or use of the installed work, constitutes acknowledgement that the work has been completed in accordance with the approved scope, subject to any recorded snags.

13. Limitation of liability

To the maximum extent permitted by South African law:

• Our total liability arising from any project is limited to the value of the contract for that project.
• We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of revenue or loss of opportunity.
• We are not liable for any loss arising from information, drawings or specifications supplied by you or your consultants.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability under the Consumer Protection Act 68 of 2008 where it applies.

14. Consumer Protection Act

Where the Consumer Protection Act 68 of 2008 applies to a transaction, nothing in these Terms is intended to limit or exclude any right you have under that Act. Any provision that would be unlawful under the Act is to be read as applying only to the extent permitted.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

16. Third-party links

This website links to third-party platforms including Instagram, Facebook, LinkedIn and WhatsApp. We do not control and are not responsible for the content, availability or practices of those sites.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of the South African courts. We ask that you contact us first so that we can try to resolve any dispute directly and in good faith.

18. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you submit an enquiry is the version that applies. Please review this page periodically.

19. Contact us